Privacy Policy

Effective date: April 9, 2026

biziShip.ai, Inc. ("biziShip.ai", "we", "us", or "our") operates the website at biziship.ai and the biziShip.ai platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using biziShip.ai, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly when you create an account, enter shipment details, or contact us, as well as information collected automatically when you use the Service.

• Account data: name, business name, email address, phone number, billing information.
• Shipment data: origin and destination addresses, cargo details, carrier selections, booking history.
• Usage data: pages visited, features used, browser type, IP address, device identifiers, timestamps.
• Integration data: order and product data imported via e-commerce or ERP integrations you authorize (e.g., Shopify, Amazon).

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service.
• Process and manage freight bookings on your behalf.
• Retrieve live carrier rates and dispatch shipments.
• Send transactional emails (booking confirmations, tracking updates, invoices).
• Respond to support requests.
• Analyze usage patterns to improve platform performance and features.
• Comply with legal obligations.

We do not sell your personal data to third parties.

3. Sharing of Information

We may share your information with:

• Freight carriers: shipment details necessary to book and dispatch your freight.
• Service providers: cloud hosting, payment processing, email delivery, and analytics vendors who process data on our behalf under confidentiality agreements.
• Legal authorities: when required by law, court order, or to protect the rights and safety of biziShip.ai or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice provided to you.

4. Data Retention

We retain your account and shipment data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at support@biziship.ai. We may retain certain records as required by law or for legitimate business purposes (e.g., billing records).

5. Cookies and Tracking

We use cookies and similar tracking technologies to operate the Service and understand usage patterns. This includes:

• Essential cookies: required for authentication and session management.
• Analytics cookies: Google Analytics (GA4) to measure traffic and usage. You can opt out via Google's opt-out tool.

You can control cookie settings in your browser. Disabling essential cookies may affect platform functionality.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is completely secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information. To exercise these rights, contact us at support@biziship.ai.

If you are located in the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA respectively. Please contact us for more information.

8. Third-Party Links

Our Service may contain links to third-party websites (e.g., carrier portals, integration partners). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email. Continued use of the Service after changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your data rights:

• Email: support@biziship.ai
• Website: biziship.ai